Frequently Asked QuestionsLearn More About PayForward's Innovative Solutions
What sets PayForward apart from other benefits payment solution providers?
PayForward’s direct banking relationship, proprietary technology stack, and extensive experience in the healthcare ecosystem enables us to offer unmatched customization, compliance support, and service. Learn more about our Unique Advantages
How does the PayForward Flex Card work?
The Flex Card is an all-in-one solution that lets health plans manage multiple benefit types through a single card with customizable "purses." Members can use it to access benefits like OTC products, healthy food, dental, vision, transportation and more. See Flex Card Features.
What types of organizations does PayForward work with?
PayForward partners with health plans and other organizations looking to maximize their benefits administration and improve member outcomes. We can develop programs across a variety of market segments, including Medicare, Medicaid, Commercial, ACA, Federal Employee Programs and Rewards & Incentives.
How does PayForward help with regulatory compliance?
Our platform is built for CMS requirements and adapts quickly to changing guidelines. We provide comprehensive reporting, audit support, and compliance expertise to help plans stay aligned with complex and evolving regulations.
What kind of member engagement tools does PayForward offer?
We provide customizable member portals, mobile apps, and communications to drive benefit utilization and satisfaction. Our Flex Card can also be branded with your plan logo and colors.
How can the Flex Card drive health plan performance?
By combining benefits into a seamless experience, the Flex Card increases member engagement and utilization. We also provide data insights to help optimize benefit design and identify opportunities to improve quality measures and risk adjustment.
What makes PayForward's technology platform unique?
We own our entire technology stack and have a direct relationship with our sponsor bank. This allows us to customize solutions to each plan's needs and implement changes faster than competitors who rely on third parties.
How does PayForward protect member data and prevent fraud?
PayForward is HITRUST and PCI-DSS Level 1 certified, meeting the highest standards for healthcare data security. We use advanced fraud controls and work closely with plans to monitor suspicious activity.
What kind of client support does PayForward provide?
We pride ourselves on concierge-level service, with dedicated account management and 24/7 technical support. Our team is deeply experienced in healthcare payments and serves as a consultative partner to optimize your benefits strategy. Meet our Team.
How can I learn more about partnering with PayForward?
Schedule a consultation with our Chief Revenue Officer Dan Chambers to discuss your plan's unique needs and explore how PayForward can help you maximize benefits performance. Book a Consultation.